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Job Description:
Essential Job Functions
Assists with the coordination of activities of functional areas or of department account leads to ensure that business solution requirements are met.
Assists in day to day Application support delivery to our clients globally
Be part of 24/7 Support team and provide high quality production support services
Actively manage Application Incidents and Changes using the ITIL framework
Representing support in High severity Incident Management or Major Incident Management
Works closely with senior team members in coordinating communications between lines of service (LOS) and clients to ensure that integration of new, enhanced and existing applications meet client specifications.
Assists in identifying and researching application improvements to increase customer and stakeholder satisfaction.
Actively participate Application delivery projects and enhancements
Basic Qualifications
Bachelor's degree or equivalent combination of education and experience
Bachelor's degree in business administration, engineering, information systems or related field preferred
Zero or more years of support services or project or program experience
Experience working with the technology industry
Experience working with company products and operating systems
Other Qualifications
Incident Management
Change Management
Service Request Management
Escalation Management
Monitoring of Applications and reporting
Performing Application Sanity Checks and exceptional Handling
24/7 Support
ITIL Best Practices
AWS and AZURE knowledge
SQL/Window Servers/IIS/Python - Added Advantage
About Company:
