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Job Description:
#What You’ll Be Doing:
-Responding to tickets generated by our customers in a timely manner
-Providing thoughtful, personalized communication to solve our customer’s issues
-Identifying and owning challenges that multiple customers face; fixing similar issues for all our customers
-Quickly learning DigitalOcean products and adapting to rapid product, process, and policy changes
-Working both collaboratively and independently within a team setting (we love Slack!)
-Creating and updating knowledge-based articles
-Triaging, escalating, prioritizing, and following up with incidents or customer
What You'll Add to DigitalOcean:
-Excellent written and verbal communication skills
-Share knowledge with our team and community
-Passion for driving excellent customer experiences while providing critical account and billing expertise
-Tenacity to overcome obstacles to achieve our goals and initiatives
-Prior experience or knowledge of Escalation and Incident Management procedures
-Rigorous investigative skills and pattern recognition to help solve our customer’s current and future needs
-Identification with our brand and team culture
-Self-motivated with a great sense of responsibility
-Sound independent decision making
About Company:
DigitalOcean Holdings, Inc. is an American multinational technology company and cloud service provider. The company is headquartered in New York City, New York, US, with 15 globally distributed data centers. DigitalOcean provides developers, startups, and SMBs with cloud infrastructure-as-a-service platforms.
