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Job Description:
✅JOB DESCRIPTION
‣Provides proactive user helpdesk services to inbound customer service requests. ‣Diagnoses and resolves hardware and software issues, performs software distribution, creates and updates tickets to reflect changes and works with customers to ensure appropriate levels of engagement and communication. Uses available tools and resources, including remote tools, to accomplish tasks.
✅RESPONSIBILITIES
‣Interfaces with customers and internal departments and helps resolve basic to moderately complex inquiries.
‣Addresses issues escalated from less experienced team members.
‣Reports on faulty master data.
‣Advises less experienced team members on process and other deviations.
‣Ensures solution tree and knowledge base information is up to date and appropriately applied to address customer issues.
‣Defines and recommends working practice and other process improvements.
‣Ensures that established KPIs are achieved.
✅QUALIFICATIONS
‣Education or equivalent work experience required.
‣Minimum of 2-4 years of relevant experience or equivalent combination of education and experience in Service Desk Support.
‣Good local/client's language skills (Written and spoken) as well as business English skills (Written and spoken) required.
About Company:
Diebold Nixdorf is an American multinational financial and retail technology company that specializes in the sale, manufacture, installation and service of self-service transaction systems (such as ATMs and currency processing systems), point-of-sale terminals, physical security products, and software and related services for global financial, retail, and commercial markets.Currently Diebold Nixdorf is headquartered in the Akron-Canton area[7][8] with a presence in around 130 countries, and the company employs approximately 23,000 people. Founded in 1859 in Cincinnati, Ohio as the Diebold Bahmann Safe Company, the company eventually changed its name to Diebold Safe & Lock Company.
