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Job Description:
✅RESPONSIBILITIES
-Answers inbound customer calls and / or transforms information from any customer service channel into the ticket system.
-Engages with customers to further understand reported issues and provide guidance, according to solution tree and knowledge base protocol, to diagnose and solve incidents (that is, , password resets, software configuration, etc).
-Uses remote tools to troubleshoot, analyze and resolve technical issues.
✅QUALIFICATIONS
-Education or equivalent work experience required.
-Minimum of 0-2 years of relevant experience or equivalent combination of education and experience in Service Desk Support.
-Good local/client's language skills (Written and spoken) as well as business English skills (Written and spoken) required
About Company:
Diebold Nixdorf is an American multinational financial and retail technology company that specializes in the sale, manufacture, installation and service of self-service transaction systems (such as ATMs and currency processing systems), point-of-sale terminals, physical security products, and software and related services for global financial, retail, and commercial markets. Currently Diebold Nixdorf is headquartered in the Akron-Canton area with a presence in around 130 countries, and the company employs approximately 23,000 people.