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Job Description:
What you’ll achieve
As a Technical Support Engineer, you will resolve complex technical issues in a fast-paced, customer critical environment, working on improving processes, standards and strategies to perfect our Support Services.
You will:
• Resolve issues while working closely with multi-functional teams
• Provide feedback to Engineering for improving product quality and reliability
• Determine priority levels while negotiating and setting expectations with customers
• Ensure the customer is communicated with in a timely manner and treated with the highest degree of respect
• Drive excellence through quality closures and proper escalation of issues
Take the first step towards your dream career
Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:
Essential Requirements
• Bachelor's degree with 3 to 5 years of experience in a previous technical support role
• First-rate interpersonal skills, phone etiquette and work ethic
• Ability to work under pressure with calmness and composure
• Strong problem-solving and trouble-shooting skills using operational and diagnostic procedures
Desirable Requirements
• Data center experience
About Company:
