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Job Description:
What You Will Be Doing:
Production of Cvent Travel-related deliverables for fee-based Services projects
Tasked with development of process efficiencies
Ensure that all processes and procedures are completed, quality standards are met, and project timelines are maintained.
Develop and maintain a broad-working knowledge of all Cvent Travel & Transient products
Perform other projects and duties as required.
Understand business objectives and converting them to data/reporting requirements
Provide recommendations on improving performance for teams based on data analysis
What You Need For This Position
Education: Bachelor’s degree, or similar, from accredited college or university. Degree related to hospitality, business, or technology preferred.
Experience: Familiarity with travel agency or corporate travel management practices a plus.
Technical Competence: Solid experience and in-depth knowledge of MS office; specifically, Access, Excel (including pivot tables, analytical functions, and macros), as well as web-based systems such as RFP sourcing tools and Salesforce. VBA experience is a plus.
Superior Interpersonal Skills: Ability to interface with a wide range of personalities and levels within Cvent and client organizations; Professional communication style.
Customer Service Focus: Ability to use discretion and independent judgment to solve complex problems; Strong internal customer engagement service skills to drive improved use of capabilities.
Consultative Mind Set: Ability to think conceptually and apply past learnings to new situations
Data Collection and Analysis: Proactive listening; resourceful in collating and aggregating data; Analysis of diagnostic data to develop and implement best solution.
Creativity: Ability to review bid information and suggest additional data points to target negotiation strategy that align with client needs and requirements.
Detail Oriented: Detailed administrative skills for tracking and reporting
Independent – Ability to work with a sense of urgency in a demanding and often fast-paced environment, while balancing competing priorities
About Company:
