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CSG Hiring For Product Support Analyst

Company: 

CSG

Location:

Work From Home

Job Type:

Salary:

Full Time

NA

Who can Apply:

Fresher

Experience:

Fresher

Job Description:

#What you'll do
-You will report to Manager Service Desk to contribute toward facilitating the initial call from internal customer inquiries or incidents
-You will distribute department specific request to the applicable departments
- You will act as a liaison between the customer and various departments of operations
-You wil create trouble tickets to escalate customer issues and follow-up as required

#You should have
-Associates bachelors degree or equivalent experience
-Accept incoming phone calls from external customers (such as Merchants, Resellers and ISO’s), Transaction Research, Funding, Processing questions, Billing inquiries, Limit Increases, IP Address changes, Check Verify Transaction research request, Payment processing request, ACH inquiries related to fees charged on bank statements, Provide guidance to merchants to assist with PCI compliance, Assisting with client’s customer inquiries, Approval Letters, other email related request not listed.
-Provide basic level tech support, Troubleshooting software, Resetting passwords, Browser compatibility issues, Re-pop Settlement.
-Distribute department specific request to the applicable departments.
-Act as a liaison between the customer and various departments of operations.
-Research assigned customer issues and follow up within in a timely manner.
-Create trouble tickets to escalate customer issues and follow-up as required.
-Other duties as assigned.

About Company:

CSG empowers companies to build unforgettable experiences, making it easier for people and businesses to connect with, use and pay for the services they value most. For over 40 years, CSG's technologies and people have helped some of the world's most recognizable brands solve their toughest business challenges and evolve to meet the demands of today's digital economy.

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