Advertisement
Job Description:
Job Description:
We are looking for candidates experienced in providing voice support for international customers in a technical process.
The ideal candidate must be able to understand basic troubleshooting methodologies for a consumer technology product with a focus on customer service. They must have the ability to monitor, follow up and take complete ownership of customer issues.
Handle customer issues via phone for a technology product
Troubleshoot technical issues pertaining to products in Wi-Fi surveillance cameras
Provide active updates to the customer until the issue has been resolved
Triage issues to Level-2 and Customer Care team in other global locations
Accurately document cases in line with process requirements.
Perks & Benefits:
Attractive salary & incentives.
Cab facility (Only to a radius of 30 km)
PF & ESI / Health Insurance
IJP & career progression plans
About Company:
