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Job Description:
✅Key Responsibilities:
-Respond promptly to customer inquiries, troubleshoot, and resolve issues related to target technologies.
-Provide remote support and on-site assistance as required, ensuring timely issue resolution.
-Working in co-ordination with customer and customer NI team ensuring to get deep understanding of customer network and traffic flows.
✅Skills:
-Self-Leaner and a love for troubleshooting and getting under the hood.
-Team player who leads by helping others and being available when the client/team needs them
-Exhibit excellent verbal and written communication skills.
-Demonstrate the ability to stay calm and focused during outages and client escalations.
-Think on the feet to make quick and effective decisions under pressure.
About Company:
Cisco Systems, Inc., is an American multinational digital communications technology conglomerate corporation headquartered in San Jose, California. Cisco develops, manufactures, and sells networking hardware, software, telecommunications equipment and other high-technology services and products.
