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Job Description:
#Role Specifics - Day in the Life
●Customer Complaints- Handling customer complaints, providing appropriate solutions and alternatives within the time limit; following up to ensure resolution
●Responses- Maintaining a fast response time and great quality over all modes of customer communication (email, chat, calls, WhatsApp, YouTube & more)
●Resolving queries- Working cross functionally to ensure customer issues are being flagged and adequately addressed
●Prompt communication- Building sustainable relationships and trust with customers through open and interactive communication
●Planning & strategizing- Coming up with ideas and strategies to increase customer activation, retention, shopping & improving customer experience
#Must have skills:
●Freshers with relevant internships/skills or minimum 6 months of experience ; should have good understanding for Blended process - Chat, Voice and Email
●Excellent verbal, written and interpersonal communication skills
●Outstanding customer service skills and dedication to providing exceptional customer service
#Good to have skills-
●Must be self-motivator and self-starter
●Focus on quality and customer service
●Exceptional listening and analytical skills
●Solid time management skills
●Must be able to effectively deal with people at all levels inside and outside of the Company
●Creative ability & writing proficiency
●Ability to multitask and successfully operate in a fast-paced, team environment
About Company:
CASHKARO is the largest Cashback & Coupons site in India, backed my marquee investors like Mr. Ratan Tata, Kalaari Capital & Korea Investment Partners. We are also redefining social commerce with India's 1st Social Cashback app called EarnKaro, and with the launch of our CASHKARO Store Network in 22 states of India.
