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Job Description:
The Branch Manager will manage service operations through direct and indirect teams, ensuring excellent customer experience, CSAT and SLA achievement, service delivery excellence, team development, branch profitability, quality compliance, inventory management, and timely resolution of pending service calls and escalations.
About Company:
At Flipkart, we're driven by our purpose of empowering every Indian's dream by delivering value through innovation in technology and commerce. With a customer base of over 350 million, product coverage of over 150 million across 80+ categories, a focus on generating direct and indirect employment and a commitment to empowering generations of entrepreneurs and MSMEs, all driven by a sustainable growth strategy – Flipkart is maximizing for customers, stakeholders, and the planet at large!
