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American Express Hiring for Customer Service Analyst

Company: 

American Express

Location:

Gurugram

Job Type:

Salary:

Full Time

4.5 LPA

Who can Apply:

Fresher

Experience:

Job Description:

This position is responsible for processing new applications for Corporate Clients. Performing appropriate checks against incoming Corporate Card Applications ensuring that AXP meets its regulatory requirements Verify the applicant’s ID Perform KYC checks Perform experience checks

Set Up of Accounts using relevant systems (MYSU, CAPS, Globestar, IVU etc)
liaising with internal Business Partners and External Clients (via phone or e-mail) with relation to any erroneous applications received and proactively drive behavior changes with the partners to improve the application content
Through Relationship Care manage the end to end journey of a cardmember application
Supporting other corporate teams with any queries and/or escalations related to cardmember applications
Maintaining daily work volumes and logging activity in appropriate formats in order to support productivity and timeliness measures. This roll will also include making Outbound Calls to collect Missing Information on the pending new applications.

About Company:

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