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American Express Hiring For Customer Service Analyst

Company: 

American Express

Location:

Gurugram

Job Type:

Salary:

Full Time

NA

Who can Apply:

Experienced

Experience:

1 Year

Job Description:

✅How will you make an impact in this role?
‣Respond to all customer queries in a timely and comprehensive manner to ensure customer satisfaction
‣Deliver to the Employees, Customer and Shareholder metrics as per goals
‣Highlight issues through feedback and recommend changes in workflows, procedures, service levels, based on customer demands to meet their needs and ensure quality service is given at all times
‣Adherence to quality and compliance guidelines
‣Support any new initiatives in the directorate

✅Minimum Qualifications
‣Good communication skills both written and oral
‣Minimum 1 year of work experience into Banking and Finance
‣Analytical mind & attention to detail
‣High level of Customer sensitivity, commitment & service orientation
‣High result orientation

✅Preferred Qualifications
‣Ability to take independent decision & meet stringent deadlines. Language: English
‣Amex product knowledge desirable

About Company:

American Express Company is an American bank holding company and multinational financial services corporation that specializes in payment cards. It is headquartered at 200 Vesey Street, also known as American Express Tower, in the Battery Park City neighborhood of Lower Manhattan.

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